Refund policy

30-day money-back guarantee

Try our products for 30 days. If you're not completely satisfied, you can request a return for a full refund — no questions asked.

How to start a return

Sign in to your account at account.worksharptools.com.au, open your order, and select the items you'd like to return. You'll need to submit your request within 30 days of receiving your item. We'll review your request and email you return instructions once it's approved.

Return shipping costs are the responsibility of the customer. Please don't send anything back before your return is approved.

Damages and issues

Please inspect your order on arrival and contact us immediately at info@worksharptools.com.au if an item is defective, damaged, or incorrect, so we can make it right.

Exchanges

The fastest way to get what you want is to return the item you have, and place a separate order for the replacement once your return is approved.

Refunds

We'll notify you once we've received and inspected your return. If approved, you'll be refunded to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the refund. If more than 15 business days have passed since approval, contact us at info@worksharptools.com.au.

Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they fail to be of acceptable quality.

This policy applies to Work Sharp products purchased directly from worksharptools.com.au. Products purchased through retail distributors must be returned to their place of purchase.