This five-star review is not simply about the machine—it is primarily about the exceptional after-sales service provided by ITM.
I experienced problems with several machines that had to be returned, which appeared to be the result of a faulty batch. When I raised my concerns, Cameron, ITM’s General Manager, contacted me personally and worked through each issue with me.
Once the batch problem was identified, Cameron and the ITM team got on the front foot. Replacement machines were promptly supplied, my feedback was taken seriously, and the technical issues were referred directly to ITM’s service technicians and Work Sharp in the United States.
Problems can occur with any product. What distinguishes a good company is how it responds—and ITM’s response was personal, professional and genuinely focused on finding a satisfactory solution. That level of after-sales service deserves five stars.